Naturegram Help

FAQS

Please go here to become a member and access the many benefits members enjoy.

Naturegram Video Greetings are super cool and very caring, fun and sweet! They provide members a distinctively meaningful way of reaching out to friends and family.

Membership includes the following exclusive array of optional benefits:

• Unlimited Access to our growing collection of very unique video greetings.

• An Address Book – Store your contacts’ email addresses, so sending greetings is quick and easy.

• A Personalized Calendar – Mark all of your special days and events.

• Reminders – Tell us what you need to remember and our Reminder Notification email and cell phone service will make sure you never miss a big day or special occasion.

• My Favourites – Store all your favourite greetings in one convenient location for easy access.

• Video Greeting History – View all the greetings you’ve sent in the past 30 days, with an option to cancel or re-send greetings that have not been delivered yet.

• Birthday Alert – Set birthday alerts by adding the birth dates of family and friends. Their birthday information will be saved to your Address Book and you can choose to receive email reminders when birthdays are near.

Yes. On the Home page click Free Trial you may select, personalize and send up to three Naturegrams from a pool of eight.

You can recover your password by doing the following:

• Go here to access the login page.

• Put your username or email address in the “Re-send lost password” box and click the “Send Password” button.

• You will receive an email to reset your Naturegram password.

To change your password:

• Click here to sign in with your user name ID and your current password.

• From the main menu list select ‘My Options’, and select ‘My Account’.

• On your ‘My Account’ page find and click the “Change Password” button and follow the prompt.

To change your email address:

• Go here to sign in, enter your user name ID and password.

• From the main menu list select ‘My Options’, and select ‘My Account’.

• In the email address text box enter your new email address. Note: any email you enter must be linked to the Paypal account you have authorized for our system.

• Next, click outside the text box and our system will auto-save your new email to our database.

Please fill out the contact request form at the bottom of this page.

Membership has four levels: Free Trial, 3-months, 1-year and 2-years. Please note that even our Free Trial requires a basic membership.

If you have any trouble personalizing and sending a video greeting, then refer to the help items below:

• Click here to sign in and open your desired video categories.

• Hover your cursor over any video to activate it.

• Read the Greeting Message below each video’s title. Have your audio enabled to hear the video.

• Click on the video thumbnail you like and a larger viewing window will open on the personalizing page. From there you can play it, enlarge it and decide if you want to add a message and send it.

• On the lower right hand side of the video there are more options. You may select another greeting, or add the selected video to your “Favourites.”

• At this point, to the lower right of the video, you have ‘MORE’ options to select another greeting or add the selected video to your “Favourites.” Otherwise:

• To personalize a video greeting before sending, type your personal note in the message box. When you are happy with it, click the green box: “Personalize and Send” and complete the form that opens in the next window. On this screen you add the recipient’s name and email address (you may already have it in your Address Book on the right). You can also add more recipients within that form.

• To personalize your greeting in a new window, click the “Continue Next Step” button.

• To see what your greeting will look like on the receiver’s end, click the PREVIEW button. You may now edit your message if you choose. When you are happy with your greeting click the SEND NOW button. For more options, click the “More Options” box located just above the PREVIEW and SEND NOW buttons.

• Click here to sign in with your user name ID and password.

• From the main menu list select ‘My Options’, and select ‘My Account’.

• From the dropdown list click on the “History” link.

• This will list greetings you have already sent or scheduled. If the greeting is not yet picked up, you can re-send it by clicking the small green resend icon located on the right-hand side.

• You may also:

1.  Send a greeting you’ve already sent to another recipient.

2,  Delete a selected greeting.

• Recipients receive an email announcing they have been sent a Naturegram Video Greeting. This message contains an ‘Open Your Greeting Now’ clickable button. Clicking on that button opens a colourful greeting delivery box. Click on the video and the greeting will play.

• Below the video the receiver is offered the option to send a thank you message.

• If for some reason the email delivery links don’t activate, the receiver can copy the Video Greeting ID Number contained in the greeting notification email message, and enter this number on our Video-Greeting Pick-up Page here.

Yes. On our Membership page you may purchase a Gift Subscription to send to anyone. Thank you!

Our videos feature very short snippets of songs. And Our audio tracks often include ambient and natural sounds which can obscure the music. That said, here is a shout-out to our primary Naturegram music snippet contributors:

Sorry, no. The amount of technical juggling involved prohibits that option. However, we are contemplating a limited custom Naturegram offering for a future date. At this time, only your personal message can be customized.

The west coast of British Columbia, Canada.

We considered using drones for some overhead shots, but studying drone footage from other filmmakers quickly revealed how very disruptive the drone is to birds, wildlife and humans. We aim to honour Nature’s creatures, not harass them.

Our dedicated and enthusiastic members can offer their input and ideas for Naturegram videos or website improvements by simply using the ‘Contact’ form at the bottom of this page. Also, as a member you will be notified as new changes and options are added to NVG. Note: This website is run by a small creative team, so please have patience while waiting for replies to your feedback.

We do not store, process, sell, change or accumulate any of your personal or financial information, beyond what is required to offer, process and retain your membership subscription, as detailed in our Privacy Policy and Terms of Use sections on this page.

You can cancel your membership by doing the following:

• Click here to to sign in with your user name ID and password.

• From the main menu list select ‘My Options’, and select ‘My Account’.

• On your ‘My Account’ page, under the tab “Financial Information” find and click the “Cancel Membership” button.

• If your account is a Free Basic Membership, then the system will delete your account right away.

• If your account is a Paid Account, then you have to wait for the administrator to receive your request. They will cancel your subscription and will change your Paid Account to a Free Basic Membership. When your account becomes a Free Basic Membership, you can then delete it or leave it in the system should you decide to return at a later date.

Privacy Policy

Membership Information

Naturegram Video Greetings (NVG) uses the information you submit to us to fulfill your request to join, activate and send video greetings. We do not share this information to any third parties.

You will be required to register for an account in order to take advantage of the interactive activities on the NVG site. To register, you will need to submit your full name and email address, select a unique member name to be used as an identifier for the system, and choose a password.

Either you or NVG may terminate your membership at any time for any reason.

In the course of using our site, we automatically track certain information such as your IP addresses and e-mail addresses.

Security Policies

Please keep in mind that whatever you publicly disclose online – for example in an e-greeting, or through email – can be collected and used by others or unlawfully intercepted by third parties. No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information, NVG cannot warrant the security of any information you transmit to us and you do so at your own risk.

Your Naturegram Video Greetings membership registration account is password protected so that only you can access it and view the member information relevant to your account. We recommend that you do not divulge your password to anyone. Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or account information. Please be careful and responsible whenever you are online.

Use of Cookies

Cookies are pieces of information that a web site transfers to a user’s computer hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you are at our site. We never save passwords or credit card information in cookies. Accepting a cookie does not give anyone access to your computer or to any personal information. It is simply a small file in which we keep information that identifies you as a unique user.

The use of cookies is an industry standard – you’ll find them at most major websites. Most browsers are initially configured to accept cookies. However, you can reset your browser to refuse all cookies or indicate when a cookie is being sent. Although you will still be able to enjoy many of the features on NVG if you disable your browser from accepting cookies, some parts of the site’s service will not function properly or may be considerably slower.

IP Addresses

An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web. Web servers – the computers that “serve up” Web pages – automatically identify your computer by its IP address. When users request pages on the site, our servers temporarily log their IP addresses.

The Naturegram Video Greetings Privacy Policy addresses only the use and disclosure of information we collect from you on the website to create and maintain your subscription membership.

Your Acceptance of These Terms

By using the Site, you signify your consent to the collection and use of personal information by the Naturegram Video Greetings (NVG) subscription website as outlined in this Privacy Policy. If you do not agree to this policy, please do not use our site. If we make any material changes to the Privacy Policy, those changes will be posted on this page so that you are always aware of what personal information the NVG website collects, how that information is used, and under what circumstances NVG may disclose that information. Since this policy may change from time to time, you should check back periodically. Your continued use the NVG website following the posting of changes to these terms will mean you accept those changes.

Terms of Use

Naturegram Video Greetings (NVG) is a subscription membership service intended to facilitate electronic communication video greetings (greetings) for members use and enjoyment.

Using the services provided on this web site as a NVG subscription member will constitute acceptance of the following terms and conditions. If you do not agree, please stop using this service.

You are entirely responsible and liable for all activities conducted through your usage of our services. Naturegram Video Greetings shall not be responsible for any content on video greetings you have created at our website.

As per our Privacy Policy, we do not make our website users’ email addresses available to anyone! Email addresses you share via the website are the only way they get shared. Sending anonymous greetings with fake sender email addresses is not permitted.

You agree to not send greetings with content that is threatening, embarrassing, abusive, harassing, obscene, hateful or otherwise inappropriate. Your IP number will be sent with your greeting. If this greeting is the subject of an investigation your Internet Provider may be forced to reveal your identity. Naturegram Video Greetings shall have the right, but not the responsibility, to remove greeting which are deemed in our sole discretion to be in violation of this agreement.

You also agree to not add any copyrighted images, music, wording or other content to your greeting or unless you have obtained the copyright owner’s permission.

Naturegram Video Greetings takes your privacy very seriously. We protect the privacy of any information we receive when you visit our site. This may be individually identifiable information (like your email address) or any other information that your web browser and Internet Service Provider (ISP or IP) send along with your online page requests. As a supporter of the Coalition Against Unsolicited email (CAUCE), we strongly disapprove of spamming: Individuals, organizations and businesses may not use this service to send email-transferred NVG greetings to people or to other entities on mailing lists and in Usenet news groups that they do not have full rights to use, nor send email to people or other entities with whom they are not acquainted. Sending multiple emails with advertising content is considered abuse of this service (“spam”) and we’ll take appropriate measures to exclude users deliberately violating this rule.

All users expressly agree to utilize this service at their own risk. Although we always aim to provide a high standard of quality, we cannot make any guarantees concerning the permanent availability, faultless functioning, or delivery of our services. Naturegram Video Greetings shall not be responsible to you for any content found on our website or on any greeting sent using this service.

This service, its owners, programmers, administrators, partners and sponsors cannot warrant the performance or results you may obtain by using this website. In particular, they make no warranties, expressed or implied, as to non-infringement of third party rights, merchantability, or fitness for any particular purpose. In no event will they be liable to you for any consequential, incidental or special damages, including any lost profits, lost savings or loss of information resulting from the use of this service, even if one of their representatives has been advised of the possibility of such damages, or for any claim by any third party.

This website may contain materials protected by law, including but not limited to copyrights and trademarks. The copyrights of the images, sounds and other materials on this website are owned either by Naturegram Video Greetings or by the individual photographers, composers and artists who have authorized the use of these works on this website. It is illegal to reproduce photographs or videos taken by a professional photographer or videographer or other copyrighted material without the permission of the copyright owner. As with any image, your possession of a copy of a digitized image does not give you the right to use it as you wish. The copyright of an image or sound is generally owned by the photographer/ videographer/composer/artist and only the copyright owner, or the owner’s legal agent, can give you permission to copy, distribute, change or publish it.

We reserve the right to alter this agreement at any time.

Contact

Have a question for Naturegram?

Please send us an email. We will do our best to respond within two business days.

Site Content © 2019 Naturegram Video Greetings / A Nature-Video Company. All Rights Reserved.

Site Content © 2019 Naturegram Video Greetings
  A Nature-Video Company.
All Rights Reserved.

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